1.1. The quote is absolutely free and receiving packing estimate or moving quote is necessary to determine what it involves and the cost of the move. This will also help the removal company in estimating the amount of space your goods will occupy in the removal van or moving truck. You can either obtain this by filling the online quote form or just by calling us, however, the quote will be as precise as accurately you have answered.On an inter-provincial deliveries, the total costs are established by the size of your consignment, the distance it travels, and the number services that you select or which become necessary to handle your shipment. Charges for local move are generally calculated on an hourly basis. There may be a minimum number of hours required.For large or complicated Moves, we would suggest a quote visit to rule out issues. Our representatives are here to help at every step of the Move, from getting removal quotes to the final finishing touches, just call and relax, let us handle your move with care, whilst you experience the reliable difference with Extra Mile Movers.
2.1. The first step in selecting a good removal company is to ask the right questions and pay full attention to the provided answers. Many of us have heard plenty of moving horror stories and scams which are mostly reported through the local area's news channels. However, if you select a reputable, registered, legitimate and a caring relocation firm with a lot of experience in the furniture goods transport industry, there will be no need to think twice.
3.1. Our continued presence and supplies of quality home removal services verifies the fact that we are a good and reliable moving company.
4.1. The price will depend on a number of factors; for example, the season, the number of bedrooms in the home, the type of premises, the nature of the items, the stairs, steps involved, distance between parking and the main door, and the overall mileage, etc. Contact our friendly and helpful staff who will be more than willing to talk you through the process to assist with a competitive price
5.1. Yes! Why not, this is one of the many qualities Extra Mile Movers takes pride in. Each and every one of your items will be placed precisely where you would like them to be placed, hassle free. Our staff will do everything necessary to make sure your entire move is trouble free.
6.1. Kindly write on the top and sides of all moving cartons the contents and destination location information (such as bedroom, kitchen, or basement etc.). This will make identifying the items whilst removal and packing easier for our staff to place your items in the correct corresponding location – of course this will also save plenty of time too! If a box is reused, then using fresh tape over the previous taped area easily eliminates old markings.
7.1. That's easy - as soon as you have confirmed the transfer of the keys to your new property, call Extra Mile Movers and ask for a personal inquiry, we will quickly assess your requirements and establish a time scale, costs and any other special requirements. Remember, there are many things for you to arrange apart from the actual move, such as:
8.1. The golden rule as with anything; sooner rather later. The more time we have, the better the estimation provided for time and space allocation required for your move. More so, from experience there are always on-going and last minute alterations, with which with enough notice we can assure that any of these alterations are clearly communicated on the move to provide a smooth experience with Extra Mile Movers. However, generally we recommend that you give a minimum of 5 Days notice, although if this is not possible we will endeavour to meet your requirements. Ideally, as soon as you know when you want to move you should confirm dates with us.
9.1. Yes, it is the customer’s responsibility to make sure that they have permit(s) for all the addresses concerned. No Removal Company or Removal Firm in the industry would usually take any responsibility for this. If you could not get one on time, you might be able to ask neighbours for visitors permit to use for that particular day if available and applicable.Let your neighbours know that a removal van will be parked outside your house and may cause them inconvenience
10.1. If not, we can arrange for smaller vehicles in more numbers.
11.1. Yes we can, provided it is not a specialist assemble or disassemble. The safest way to transport furniture which can be dismantled, is to disassemble them for safety reasons whilst in transportation.
12.1. It is not normal for Extra Mile Movers to do this. Our teams have knowledge to disconnect or plumb machines. However, this takes time and will incur additional costs for the delivery. It should also be noted that we will not be held liable for any damages incurred. It is solely customer’s responsibility to inspect all areas upon completion of any plumbing jobs to ensure all parts are safely secured and together (e.g. washing machine's drain pipe cap is purchased to close where it is being disconnected from or hoses).
13.1. Do we have to empty our frozen food from the freezer at the time of our move, or will the removals firm be happy to move it?If you are moving locally, frozen foodstuff can be okay to stay in the freezer for approximately 4 hours, so your removals team should have no problem moving it. Make sure the movers know about it and the freezer is one of the last things that is loaded on to the removal vehicle so it can be offloaded first.
13.2. Caution: make sure to give at least an hour gap (refer to the manufacturer instructions prior to be on the safe side) before turning it on at the destination address as the gas and oil needs to settle down, some fridge freezers have been known to blow up once moved - hence precaution is better than a problem. However, if you are moving long distance or you have a big fridge freezer which is heavy and bulky itself to carry it, then we recommend no frozen food kept in it.
13.3. For short distance and large fridge freezer you can empty it temporarily, let the movers load the fridge freezer onto the vehicle, then replace the items with your more cleaner hands and similarly whilst unloading to ease the overall weight considering hygiene and safety as priority.
14.1. After initial inquiries, we will provide you with a fixed or hourly rate quotation. You can count on your delivery date to be exactly what you want, because with Elephant Removals; the entire moving van or truck belongs to you during your move.
14.2. We have trained staff to talk with you and identify exactly what you want and need to have moved as well as when.
15.1. Extra Mile Movers, removals specialists are thoroughly trained on how to safely pack and handle just about any item and are committed to exceeding your expectations through all stages of the move.
16.1. Below is an average time in a standard property with 2-3 packers to pack household goods, it varies depending how occupied the property with items is.
16.1.1. Studio to one-bedroom apartment takes between 2-4 hours to pack.
16.1.2. Two bedroom house usually takes between 3-5 hours to pack.
16.1.3. Three bedroom house usually takes between 5-8 hours to pack.
16.1.4. Four bedroom house roughly between 8-12 hours to pack.
16.1.5. Five bedroom house approximately takes between 10-12 hours to pack.
18.1. Only if you think so, the driver and porters holds 100% of tips. The team is very efficient and always try to cope with the toughest task.